Unfortunately, we cannot add styles to your order once you have placed it. Please contact firstname.lastname@example.org as soon as possible if you want to cancel your order.
Unfortunately, we are not able to offer an exchange. If you need a different size or colour of an item, you will need to place a new order and return the item that did not fit.
If you re-order the same style in a different colour or size, we can make sure that you get to keep any discount used on your original order. Please write an email to email@example.com.
The returned item will be refunded once they have been received by our warehouse.
Orders placed at movesshop.com can be shipped to Sweden, Finland, Germany, Netherlands, Belgium, France, Austria, Ireland, Italy and Spain.
For orders below €65 shipping cost is €7.
For orders above €65 shipping is free.
Shipping is done by GLS Parcel Service.
We offer delivery to your home address.
Delivery time is 2-5 work days.
We offers 30-days free return.
1. Fill out the attached return note and place it inside the parcel with the items that you would like to send back.
2. Place the prepaid return label onto the parcel. If you have not received your return label please contact firstname.lastname@example.org.
3. Return the parcel to your local post office and they will send it back to us. Please note it may take four to five weeks before we have processed your return and the money is back in your account.
We will do our best to get this process done as quickly as possible.
It may take up to five weeks before your return parcel is processed, and the money is back in your account.
We will send you an email as soon as we have completed your return, and immediately initiate the refund via the payment method used for the purchase.
Please contact email@example.com, and we will be happy to help you.
We are sorry to hear that the quality of your purchase isn't as it should be. We will happily help you with your complaint, please send an email to firstname.lastname@example.org.
We need to know the following to assess your complaint:
1. Make a short description of how the damage occured.
2. Send a picture of the damage from all angles and a picture of the full product. The damage must be fully visible.
3. Once we have received your inquiry, we will process your complaint as soon as possible.
4. Once we have taken care of your complaint, we encourage you to return the product to us as soon as possible. Do not continue using the product.
We would like to point out that the right of complaint covers production defects. It does not include wear and tear or defects as a result of incorrect handling of the product. You must complain within a reasonable time - no later than 2 months after you have discovered the damage.
If your item is purchased in a physical store, they are responsible for helping with a solution and providing compensation for the faulty item.
As our inventory is constantly moving, we recommend you to keep an eye on our website to see if the item is back in your size.
Otherwise, please contact email@example.com and we will do our best to help.
Please contact us a firstname.lastname@example.org and we will help you will all product related questions.
At Moves A/S, our customers and employees’ safety are at our highest priority. Therefore, we want you to feel safe when shopping with us. We follow the guidelines given by the World Health Organization (WHO) and local authorities.
The Moves head office is located in Aarhus, Denmark. We do not have any physical stores.